Collision Repair FAQ

I just had an accident, what should I do?
First, you will need report the accident to your insurance company. They will issue you a claim number, confirm your deductible amount and verify if you have rental car coverage. Advise your insurance company that you want Don and Sons Body Shop to handle your repairs.

How long my vehicle will repairs take?
There are many factors that need to be considered. For example:

  • How extensive is the repair?
  • Are the correct parts in stock?
  • Is there a supplement needed on hidden damages after the vehicle is disassembled?
  • Is this a specialty vehicle?

Our specialists can estimate the amount of time that it will take to repair your vehicle, but please remember that this is only an estimate. Sometimes parts have to be ordered from the factory, they are placed on back order, and the wrong parts are sent to us and sometimes come to our shop damaged. And keep in mind; the longer we keep your vehicle the more it costs us in terms of valuable storage and repair facility space, so we will get it back to you as quickly as we can.

What if my vehicle has frame damage?
Most cars today are built using unibody construction, meaning that the frame and body of the car are welded together. That means that usually, when your car is involved in a collision, it will have some type of movement to the unibody. With our specialized equipment, we are able to straighten or replace the damaged part to within factory approved specifications.

Who pays for the repairs?
Insurance companies vary on how they make payments but ultimately you the customer are responsible for all costs pertaining to the repair of your vehicle. Please note that Don and Sons Body Shop requires full payment upon return of your vehicle to you, so ask your estimator questions regarding how your insurance company processes payments. For instance:

  • If the shop is a DRP shop with the insurance company, the insurance company will pay us directly.
  • Supplement payments for repairs to hidden damages while the original repair is in process, as well as for additional parts might arise.
  • Deposits are usually required on specialty vehicles and special order parts. Your estimator can answer all your questions.

Please keep in mind that your deductible is your responsibility and must be paid at time of delivery.


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